Being able to communicate effectively is not just a skill for those higher up on the corporate ladder. It is an essential skill that benefits every employee, regardless of his or her job function. Effective communication skills are fundamental to success in many aspects of life. Many jobs require strong communication skills and people with good communication usually enjoy better interpersonal relationships with friends and family. We all know that communication is a two-way process, therefore improving communication involves both how we send and receive messages. For example, listening is not the same as hearing; learning to listen to not only the words that are being said but also how they are being spoken and the non-verbal messages sent with them. Using techniques of clarification and reflection to confirm what the other person has said, can help in avoiding any confusion. 90% of the time, we listen to reply and not to absorb and understand what the other party is trying to convey. Through our programmes, you can learn to be more charismatic and eloquent as a public speaker or presenter, how to use humour appropriately, how to gauge your audience and use their vernacular to get you message across.